Support

Getting started

1. Sign in on your iPhone. Open the Kindred Beat app on your iPhone and tap "Continue with Apple." You do not create a password — Apple handles your identity.

2. Allow notifications. The app will ask to send you notifications. Accept so you get alerted when your partner sends a rhythm.

3. Open the app on your Apple Watch. The Watch app is where you send and receive rhythms. It connects automatically once you are signed in on your iPhone — there is no separate login on the Watch.

Permissions on iPhone and Apple Watch

Kindred Beat uses separate permissions for alerts, QR-code pairing, and the Watch Heartbeat feature. Notification and camera permissions are changed in Settings; Heart Rate and Workouts access is managed in the Health app.

iPhone notifications. To see rhythm alerts on your iPhone, open Settings → Notifications → Kindred Beat and turn on Allow Notifications. You can also open the Kindred Beat app, go to Settings, and tap Notification Settings. Watch alerts have their own permission below.

Apple Watch notifications. To receive rhythm alerts on your Watch, open the Watch app on your iPhone, tap My Watch → Notifications → Kindred Beat, and choose Allow Notifications. If prompted when you first open Kindred Beat on your Watch, allow notifications there too. If alerts are off, open Kindred Beat on your Watch to check for rhythms.

Heart Rate and Workouts for Heartbeat rhythms. This access is needed only for the Watch Heartbeat feature; regular tap rhythms do not need Health access. On your iPhone, open the Health app → Summary → profile picture → Privacy → Apps → Kindred Beat, then enable Heart Rate and Workouts. The Watch uses these permissions for a live reading during a brief workout session; it does not save a workout. On your Watch, open Kindred Beat → Settings → Recheck Health access, and wear your Watch snugly while it checks.

Camera for QR-code pairing (optional). To scan your partner's code, on your iPhone open Settings → Privacy & Security → Camera and allow Kindred Beat. Camera access is only needed for scanning; you can pair without it by manually entering the six-digit code.

Pairing with your partner

Person A — Create a code. On the iPhone app, find the pairing screen and create an invite. You will see a 6-digit code and a countdown timer. Share that code with your partner — tap "Share Code" to send it through Messages, Email, or any app.

Person B — Enter the code. On the iPhone app, enter the 6-digit code you received and tap "Accept." If the code is valid, you are paired. You will see your partner's name.

Codes expire after 10 minutes. If yours expired, create a new one and share it again. Each code works only once.

Sending a rhythm

All rhythm recording happens on your Apple Watch. Open the Kindred Beat app on your Watch — you will see a large heart button.

Tap the heart to record. Each tap is one beat in your rhythm. You can tap between 1 and 10 times. The Watch gives you a click feel with each tap so you know it registered. A timeline of dots appears below showing your pattern.

Preview before sending. Tap "Preview" to feel your rhythm as haptic clicks on your wrist. If you want to start over, tap "Reset."

Send it. Tap "Send Love" to deliver your rhythm to your partner. If the send fails, your rhythm is saved — just tap "Send Love" again.

Add a label (Couple Plus). If you have Couple Plus, a text field appears below the timeline. Type a short message — up to 40 characters — to accompany your rhythm.

Receiving a rhythm

When your partner sends a rhythm, your Watch plays it as a sequence of haptic clicks — you feel their exact tap pattern on your wrist. You also receive a push notification saying "Your partner sent you a rhythm."

The Watch marks the rhythm as played after the final haptic completes.

Free plan vs. Couple Plus

Free plan: You can send up to 3 rhythms per day. Receiving rhythms is unlimited. Each rhythm is marked played after playback completes.

Couple Plus: Your first seven days include full access. After that, a one-time $14.99 purchase gives the buyer permanent access, even after changing partners. While paired, the buyer's Couple Plus also benefits their current partner. Existing Apple subscriptions can still be managed from Settings → Couple Plus.

Managing your partnership

Mute. From the iPhone Settings or the Watch "Received & settings" screen, toggle "Mute Partner." You will stop receiving haptic notifications, but rhythms are still queued and you can listen when you unmute.

Unpair. From the iPhone Settings, tap "Unpair." You will no longer receive rhythms from your partner. You can pair again later with a new code. If you purchased Couple Plus, that lifetime purchase stays active across unpairing and keeps working whenever you pair again — even with the same partner. A time-based Apple subscription or free trial, however, ends when you unpair.

Block. From the iPhone Settings, tap "Block Partner." Your partner will not be able to send you rhythms. Contact us if you need to reverse this.

iPhone vs. Apple Watch — what does each do?

The iPhone app handles sign-in, pairing, subscriptions, and account settings. You cannot send or receive rhythms on the iPhone — it is the control center.

The Watch app is where the magic happens. Record rhythms by tapping, feel your partner's rhythms as haptics when you open the app, and manage mute or unpair. The Watch works independently once signed in from the iPhone — you do not need your phone nearby to send or receive rhythms.

Deleting your account

From the iPhone Settings, tap "Delete Account." You will be asked to confirm twice. This ends your pair, revokes all sessions, and removes your rhythms, personal data, and any Couple Plus lifetime purchase tied to that account. A lifetime purchase cannot be transferred after deletion. If you have an active Apple subscription, Apple will continue billing you until you cancel it directly with Apple — we cannot cancel Apple subscriptions on your behalf.

Troubleshooting

"Open Kindred Beat on iPhone to reconnect your Watch." Your Watch session expired. Open the Kindred Beat app on your iPhone, sign in if prompted, then open the Watch app again.

"This code has expired." Pairing codes last 10 minutes. Ask your partner to create a new one.

"You are already paired with someone else." You can only be paired with one person at a time. Unpair from your current partner first.

"Could not send. Try again." The send failed — usually a momentary connection issue. Your rhythm is still saved. Tap "Send Love" again.

Not receiving rhythms. Check that you are not muted. On the Watch, open "Received & settings" and make sure "Mute incoming rhythms" is off. Also make sure notifications are enabled on your iPhone.

Still need help?

If nothing here solves your problem, reach out and we will get back to you. Contact options coming soon.